SHIPPING POLICY

Policy Overview

This Shipping Policy details the terms, conditions, and procedures related to the shipment of products, including aluminum foil trays, aluminum foil rolls, and other items purchased from Loc Tu Manufacturing & Trading Co., Ltd. ("Loc Tu," "we," "us," or "our"). Our goal is to ensure a clear understanding of the shipping process and manage expectations effectively for all customers ("you"). This policy should be read in conjunction with our Order Processing & Payment Terms and other relevant site policies.

1. Order Processing Time:

• Orders are typically processed and prepared for shipment within [e.g., 1-3] business days after order acceptance and successful payment verification. Business days exclude weekends and public holidays in Vietnam.

• Processing times may be longer during peak seasons, promotional periods, or for large volume/custom orders. We strive to communicate any significant delays proactively.

• Order processing time is separate from the shipping transit time, which begins once the package is handed over to the shipping carrier.

2. Shipping Zones and Limitations:

• Loc Tu primarily ships to addresses within the territory of Vietnam. We utilize reliable carriers to cover most provinces and cities.

• Shipment to certain remote areas, islands, or restricted locations may be subject to limitations, longer transit times, or additional surcharges imposed by the carrier. We will notify you if significant limitations apply to your specified delivery address.

• For international shipping inquiries regarding our aluminum foil containers, please contact our customer service or international sales department directly to discuss feasibility, costs, and applicable regulations (e.g., customs, duties).

3. Shipping Costs and Calculation:

• Shipping costs are determined based on the order's total weight, package dimensions, destination address, and the selected shipping service level.

• Customers will typically see the calculated shipping cost during the online checkout process before finalizing payment. For offline or wholesale orders, shipping costs will be itemized in the quotation or invoice.

• Customers are responsible for all applicable shipping charges unless a specific free shipping promotion is active and the order meets the stated criteria.

4. Carrier Selection and Transit Times:

• Loc Tu selects appropriate shipping carriers based on destination, service level, and package characteristics to ensure reliable delivery of products like aluminum foil baking pans.

• Estimated transit times provided at checkout or by customer service are good-faith estimates provided by the carriers and are not guaranteed. Actual delivery times for aluminum foil trays can vary due to factors outlined in Section 6.

5. Shipment Tracking:

• When your order ships, we will generally provide you with a tracking number via email or through your online account (if applicable), allowing you to monitor the shipment's progress via the carrier's tracking system.

• Please note that it may take 24-48 hours for tracking information to become active in the carrier's system after shipment.

6. Potential Delays and Unforeseen Circumstances:

• While Loc Tu and our shipping partners work diligently to meet estimated delivery times, delays can occasionally occur due to circumstances beyond our direct control. These may include:

  • Severe weather conditions or natural disasters.

  • Carrier operational backlogs or transportation disruptions.

  • Inaccurate or incomplete shipping address information provided by the customer.

  • Delays during customs clearance (for international shipments, if applicable).

  • High volume periods (e.g., holidays, major sales events).

• We appreciate your understanding should such delays occur and will assist in tracking and resolving issues where possible.

7. Delivery Attempts and Receipt:

• Carriers will typically attempt delivery to the provided address during standard business hours. Specific delivery procedures may vary by carrier.

• It is the customer's responsibility to ensure someone is available to receive the package or to make alternative arrangements if necessary (e.g., authorizing leave-at-door if offered and safe).

• Failure to receive the package after multiple delivery attempts may result in the package being returned to Loc Tu, potentially incurring additional return shipping fees payable by the customer.

8. Inspection Upon Delivery:

• We strongly recommend inspecting the external condition of the package upon delivery before signing for acceptance.

• If there is obvious significant damage to the outer packaging that might affect the aluminum foil trays inside, please note this with the delivery personnel if possible and contact Loc Tu customer service immediately, providing details and photographic evidence. This assists in processing any potential shipping damage claims.

9. Title and Risk of Loss:

• As per our Sales Policy, the risk of loss or damage generally transfers to the customer once the goods are handed over to the shipping carrier unless alternative terms (e.g., specific Incoterms for bulk orders) have been agreed upon in writing.

Why Choose Loc Tu:

✅ Assured Quality & Safety: Crafted from premium, food-grade aluminum, free from harmful impurities, meeting international safety benchmarks.

🔥 Optimal Thermal Properties: Ensures even cooking and excellent heat retention, preserving food temperature and taste effectively.

💪 Durable & Convenient Design: Engineered to resist leaks and dents, providing reliable performance for baking, storage, and transport.

🔄 Versatile Solutions: Our extensive range caters to various applications – from baking and steaming to storing fresh food and takeaway meals.

🌱 Eco-Conscious Packaging: Made from 100% recyclable aluminum, supporting sustainability and reducing plastic waste.

🎯 Brand Enhancement: Optional custom printing available to personalize products and boost your brand visibility.

🚚 Reliable Supply & Delivery: Capable of handling large orders with dependable, on-schedule nationwide shipping.

Your Trusted Partner in Food Packaging 📞

Loc Tu Manufacturing & Trading Co., Ltd. is more than just a supplier; we are your strategic partner in delivering high-caliber aluminum food packaging solutions. Specializing in a comprehensive range of aluminum trays, versatile foil rolls, and convenient disposable food containers, we serve a diverse clientele – from individual households and local food vendors to large-scale restaurants, catering companies, and prestigious hotel chains. Our unwavering dedication to safety, sustainability, innovation, and customer satisfaction makes us the trusted choice for businesses and consumers seeking reliable, high-performance packaging.

📌 LOC TU MANUFACTURING & TRADING CO., LTD
📌 Website: ALUMINUMFOILVN
📌 HOTLINE/ZALO: +84.969.787.309
📌 Facebook: Khay nhom thuc pham
📌 Youtube: Khay nhom thuc pham Loc Tu
📌 Tik Tok: Khay nhom Loc Tu
📌 Shopee: Khay nhom thuc pham Loc Tu
📌 Telegram: Khay Nhom Thuc Pham Loc Tu
📌 Whatsapp: +84.969.787.309
📌 Branch 1 (Hanoi): No. 1 Pham Tu, Beasky Building, Dai Kim Ward, Hoang Mai District, Hanoi
📌 Branch 2 (Binh Duong): No. 68, DX 051 Street, Group 17, Quarter 4, Phu My Ward, Thu Dau Mot City, Binh Duong Province

📞 Contact us today for expert consultation and the best pricing on premium aluminum trays, foil, and food packaging solutions! 🚀