RETURN & REFUND POLICY

Our Commitment to Satisfaction

At Loc Tu Manufacturing & Trading Co., Ltd., we strive for complete customer satisfaction with our high-quality aluminum foil trays, aluminum foil rolls, and other packaging solutions. We understand that occasionally, issues may arise requiring a return or refund. This policy outlines the procedures and conditions under which returns and refunds are processed. Please review this policy carefully before making a purchase.

1. Eligibility for Returns:

Returns may be considered under the following conditions:

• Incorrect Product Received: If you received a different product (e.g., wrong size, shape, or type of aluminum foil container) than what you ordered.

• Damaged Product: If the product arrives significantly damaged due to shipping or a manufacturing defect that renders it unusable. Minor cosmetic imperfections that do not affect functionality may not qualify.

• Defective Product: If the product has a verifiable manufacturing defect that impacts its intended use (e.g., significant leaks not caused by misuse, structural failure under normal conditions).

Important Exclusions: Returns are generally not accepted for:

• Products damaged due to customer misuse, improper handling, or storage after delivery.

• Change of mind or ordering errors by the customer (e.g., ordering the wrong size). Please verify your order details carefully before confirming.

• Products that have been used, altered, or are not in their original packaging (unless defective).

• Clearance items or products explicitly marked as non-returnable.

2. Timeframe for Returns:

• Customers must typically notify Loc Tu of their intent to return an eligible item within a specific timeframe from the date of delivery (e.g., within 7 days). Please contact our customer service team promptly to initiate the process.

• Failure to report issues within the designated timeframe may affect your eligibility for a return or refund.

3. Return Procedure:

To initiate a return, please follow these steps:

• Contact Customer Service: Reach out to the Loc Tu customer service team via our designated channels (phone, email, or contact form). Provide your order number, details of the item(s) you wish to return, and a clear explanation of the reason (including photographic evidence if reporting damage or defects).

• Return Authorization: Our team will review your request based on this policy. If your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product(s). Do not send items back without prior authorization.

• Packaging the Return: Securely package the item(s) being returned, preferably in the original packaging, along with any accessories or documentation. Include the RA number clearly on the outside of the package or as instructed.

• Shipping the Return: Customers are generally responsible for the cost of return shipping unless the return is due to an error by Loc Tu (e.g., incorrect item shipped) or a verified manufacturing defect. We recommend using a trackable shipping service. Loc Tu is not responsible for items lost or damaged during return transit.

4. Inspection and Processing:

• Upon receiving the returned item(s), Loc Tu will inspect them to verify the condition and the reason for return align with the approved authorization.

• This inspection process typically takes [e.g., 3-5] business days after receipt of the return.

5. Refund or Replacement Options:

Based on the inspection results and eligibility:

• Refund: If a refund is approved, it will typically be processed back to the original method of payment within [e.g., 7-10] business days after the return inspection is complete. Please note that processing times by banks or payment providers may vary. Shipping fees are generally non-refundable unless the return is due to Loc Tu's error.

• Replacement: If a replacement for a damaged or defective aluminum foil tray or product is approved and requested (and stock is available), we will arrange for the replacement item to be shipped to you, typically at no additional shipping cost in cases of our error or defect.

6. Policy Modifications:

Loc Tu reserves the right to modify this Return & Refund Policy at any time. Changes will be effective upon posting the revised policy on our website.

Your Trusted Partner in Food Packaging 📞

Loc Tu Manufacturing & Trading Co., Ltd. is more than just a supplier; we are your strategic partner in delivering high-caliber aluminum food packaging solutions. Specializing in a comprehensive range of aluminum trays, versatile foil rolls, and convenient disposable food containers, we serve a diverse clientele – from individual households and local food vendors to large-scale restaurants, catering companies, and prestigious hotel chains. Our unwavering dedication to safety, sustainability, innovation, and customer satisfaction makes us the trusted choice for businesses and consumers seeking reliable, high-performance packaging.

📌 LOC TU MANUFACTURING & TRADING CO., LTD
📌 Website: ALUMINUMFOILVN
📌 HOTLINE/ZALO: +84.969.787.309
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📌 Branch 1 (Hanoi): No. 1 Pham Tu, Beasky Building, Dai Kim Ward, Hoang Mai District, Hanoi
📌 Branch 2 (Binh Duong): No. 68, DX 051 Street, Group 17, Quarter 4, Phu My Ward, Thu Dau Mot City, Binh Duong Province

📞 Contact us today for expert consultation and the best pricing on premium aluminum trays, foil, and food packaging solutions! 🚀